Privacy policy

At Holly Oak House, we believe beautiful furniture should be accompanied by exceptional customer service ~ and that includes respecting your privacy. We are committed to protecting your personal information and being transparent about how we collect, use and look after it. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

Who We Are

Holly Oak House is a trading name of Bark Interiors Ltd ("we", "our" or "us").
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: hello@holly-oak-house.co.uk
Telephone: 01386 718 451
Postal Address: Bark Interiors Ltd, Unit B4/B5 Vale Park South, Conference Way, Evesham, Worcestershire, WR11 1LB.

The Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and title
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Details of purchases and orders
  • Payment information (processed securely by our payment providers—we do not store full card details)
  • Correspondence you send to us
  • Information about how you use our website, including through cookies where you have given your consent

How We Use Your Information

We only collect information that helps us provide the products and service you expect.

Your information may be used to:

  • Process and deliver your orders
  • Manage payments and refunds
  • Communicate with you about your purchase
  • Respond to enquiries and customer service requests
  • Improve our website, products and customer experience
  • Prevent fraud and protect our business
  • Send marketing emails where you have requested them or where we are legally permitted to do so

Our Legal Basis for Processing

Under UK data protection law, we process your personal information because:

  • it is necessary to fulfil a contract when you place an order;
  • we have a legal obligation, such as maintaining financial records;
  • we have a legitimate interest in improving our business and preventing fraud; or
  • you have given us your consent, for example to receive marketing emails or to accept non-essential cookies.

Where we rely on your consent, you may withdraw it at any time.

Marketing

If you choose to hear from us, we may occasionally send news about new collections, inspiration, exclusive offers and events.

You can unsubscribe whenever you wish by clicking the link in any marketing email or by contacting us directly. We will never continue to send marketing communications after you have asked us to stop.

Sharing Your Information

We only share your information where it is necessary to provide our services.

This may include carefully selected service providers such as:

  • payment processors;
  • courier and delivery companies;
  • website hosting providers;
  • IT and security providers;
  • professional advisers where required; and
  • government or regulatory authorities where we are legally obliged to do so.

All organisations handling your information on our behalf are required to keep it secure and use it only for the services they provide to us.
We do not sell your personal information to third parties.

Payment Security

Protecting your payment information is extremely important to us.

Payments made through our website are processed using trusted payment providers who use industry standard encryption and security measures. Holly Oak House does not store your full debit or credit card details.

Cookies

Like most websites, we use cookies to help our website function properly and to understand how visitors use it.

Some cookies are essential for the operation of our website. Others, including analytics and marketing cookies, are only used where you have given your consent through our cookie banner.

You can change your cookie preferences at any time through your browser settings or our cookie preferences tool.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations.

Retention periods vary depending on the type of information involved. When information is no longer required, it is securely deleted or anonymised.
International Transfers

Where our service providers process information outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Your Rights

You have the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate information;
  • ask us to erase your information in certain circumstances;
  • restrict or object to certain types of processing;
  • request a copy of your information in a portable format where applicable; and
  • withdraw your consent where processing relies on consent.

If you wish to exercise any of these rights, please contact us and we will be happy to help.

If you remain unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

External Websites

Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices or content of those websites, and we encourage you to read their own privacy policies.

Changes to This Privacy Policy

From time to time we may update this Privacy Policy to reflect changes in our business, our services or the law. Any updates will be published on this page, together with the date of the latest revision.